Troubleshooting
Step-by-step fixes for reminders that stopped, notifications that are blocked, Bible text that will not load, and moving to a new phone.
Start with the problem closest to yours. Each entry ends with what to send us if it did not help.
Fix reminders that stopped arriving
Work down this list; most cases are fixed by the first two steps.
Check the status line
Go to the Settings tab and tap Reminders Settings. Read the line under Enable reminders.
If it says Off
Switch Enable reminders on.
If it says Not allowed
Your phone is blocking Prayminder's notifications. Tap Open Settings app, find Prayminder's notification settings, and allow notifications. On Android, also check that the reminders notification category is not turned off on its own.
If it says Not delivering
Prayminder has nothing to remind you about. Check that your In progress list has at least one prayer, and that at least one of those prayers has Include in prayer rotation switched on (it is on the prayer's Settings tab). Answered and archived prayers do not count.
If it says On but nothing arrives
Check your phone's Do Not Disturb, Focus and battery settings. Make sure Prayminder is not restricted in the background. Then open Reminders Schedule and confirm the window between Start time and End time covers the hours you expect.
If reminders are still thin or late after that, try switching on Cloud-assisted reminders (optional) at the bottom of Reminders Settings. On some iPhones the system holds back locally scheduled notifications, and cloud delivery gets around it. See What are cloud-assisted reminders?
Still nothing? Send us your Support ID (bottom of the Settings tab) with which phone you have and when the last reminder arrived, through the contact form. The Support ID lets us check what was sent to your phone.
Allow notifications after saying no
If you chose Not now when Prayminder first asked, or turned notifications off later, the app cannot ask again on its own. Go to the Settings tab, tap Reminders Settings and use the button on the screen: Allow notifications if your phone has not been asked yet, or Open Settings app if it has. In your phone's settings, allow notifications for Prayminder and come back to the app. The status changes to On.
Why are reminders arriving late or bunched together?
Reminders are spread out between your Start time and End time. If they arrive in a cluster, or well after the time you expect, your phone is usually delaying them to save battery. Turn off battery restrictions for Prayminder in your phone's settings, and avoid force-closing the app.
If it keeps happening, turn on Cloud-assisted reminders (optional) in Reminders Settings. It is designed for exactly this.
Why is the Bible or the verse of the day not showing?
Bible text comes over the internet the first time you open a chapter, and the verse of the day is fetched each day.
- Check you are online, then try again.
- If a message says the passage is not available in the selected version, pick another version from the chip at the top of the reader, or change Bible version (verse of the day) in Bible Settings.
- If the verse of the day has disappeared from the Reminders tab altogether, check that Show verse of the day is on in Bible Settings.
If the whole Bible service seems down, wait a little and try again. It is provided by YouVersion and occasionally has short outages.
Get your prayers back on a new phone
The reliable way is a file you exported earlier: on the new phone, go to the Settings tab, tap Data & Backup, then Import Prayer Data, and choose the file. See Export or import your prayers
If you did not export a file, your phone's own backup may have brought the prayers across when you set up the new phone. Open the Prayers tab and look. If it is empty and the old phone is still to hand, export from it now.
After a restore, reminders may take a moment to start again. Check Reminders Settings reads On, and turn Enable reminders off and on again if it does not.
Why did my import fail?
Prayminder can only import the JSON files it exported itself. A CSV export cannot be read back in, and a file from another app will show Import Error. Export again from the original phone with Export Format set to JSON.
Report a problem
Tap Get Support in the Settings tab for the help pages inside the app, or use the contact form. Tell us:
- which phone you have and whether it is iPhone or Android,
- the app version, shown at the bottom of the Settings tab,
- your Support ID if the problem is about reminders,
- what you were doing when it went wrong.
We read everything and reply ourselves.